{"id":68884,"date":"2023-11-15T07:45:31","date_gmt":"2023-11-15T07:45:31","guid":{"rendered":"https:\/\/hotcelebon.com\/?p=68884"},"modified":"2023-11-15T07:45:31","modified_gmt":"2023-11-15T07:45:31","slug":"morrisons-makes-sneaky-change-to-self-checkouts-and-livid-customers-say-their-weekly-shops-are-ruined-the-sun","status":"publish","type":"post","link":"https:\/\/hotcelebon.com\/lifestyle\/morrisons-makes-sneaky-change-to-self-checkouts-and-livid-customers-say-their-weekly-shops-are-ruined-the-sun\/","title":{"rendered":"Morrisons makes 'sneaky' change to self-checkouts – and 'livid' customers say their 'weekly shops are ruined' | The Sun"},"content":{"rendered":"
SUPERMARKET giant Morrisons plans to convert scores of self-scan tills to card only in a fresh blow for shoppers who rely on cash.<\/p>\n
The high street favourite reckons increasing numbers of punters no longer wish to pay using coins and notes since the Covid-19 pandemic.<\/p>\n
<\/p>\n
But some customers are up in arms at the move first spotted by Sun investigators at the Caterham store.<\/p>\n
And campaigners have branded the move \u201csneaky\u201d.<\/p>\n
Signs at the popular Surrey branch warn shoppers that \u201cthe majority of selfscan (tills) will be converted to cards only\u201d.<\/p>\n
Morrisons regular Jack Catten, 68, told us: \u201cI\u2019m livid. I don\u2019t have a debit card and rely on cash from my pension to buy essentials like groceries and medicine.<\/p>\n
\u201cNow I\u2019m going to be forced to queue up for a special till that accepts notes and coins.<\/p>\n \u201cI don\u2019t understand why Morrisons treats its shoppers with such disrespect.<\/p>\n "We\u2019re all paying customers \u2013 whether it be by cash or card.<\/p>\n \u201cMy weekly shopping trip is going to be completely ruined and I know a lot of others who feel just like I do.<\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n \u201cIt seems Morrisons does not want our custom anymore.\u201d<\/p>\n Critics say the move \u2013 which is being rolled out at stores nationwide – will leave scores of shoppers who still rely on cash struggling to pay.<\/p>\n Dennis Reed, director of the Silver Voices campaign group, said: "Our members regularly comment on the sneaky moves by supermarkets to phase out cash by reducing the number of cash pay points.<\/p>\n \u201cThere are often queues for those who can only pay by cash and sometimes these points are all out of order. <\/p>\n The Government claims to be protecting cash but is doing nothing to stop the supermarket giants from making cash impractical to use.<\/p>\n \u201cMorrisons is saying to older customers, to hell with you if you insist on using cash, you are not welcome here. "<\/p>\n Marc Gander at the Consumer Action Group added: \u201cSome people still aren't ready for this kind of thing yet and Morrisons haven't understood that.<\/p>\n \u201cOf course, the people who will end up queueing longer for fewer cash tills will be the older and more vulnerable people.<\/p>\n \u201cFor a company which started in the North, I rather fancy that they are betraying their roots. <\/p>\n "I suppose this is their idea of levelling up. They want to become a 'South-East England' supermarket business and this is their way of doing it.\u201d<\/p>\n Consumer campaign group Which? has previously warned about customers being left unable to pay for basics such as medicines and groceries as more and more stores go cashless.<\/p>\n And last year the Post Office reported Britain was a long way off becoming a cashless society after reporting a 20% annual increase in the number of customers withdrawing notes from its branches.<\/p>\n In 2022, Sun investigators found some of the UK\u2019s biggest chains \u2013 including Pizza Hut, Prezzo, and Cote brasseries have all gone cash free.<\/p>\n Jenny Ross, Which? money editor, added: \u201cWhile lots of shoppers prefer the convenience of making card and digital payments at the supermarket, cash remains a vital lifeline for millions of people across the UK.<\/p>\n \u201cMorrisons must ensure that cash remains a payment option for those who rely on it.\u201d<\/p>\n A Morrisons spokesperson told The Sun: "All of our stores will continue to offer a mix of cash and card payment options and so if a customer wishes to pay by cash they will be able to do so.<\/p>\n \u201cFollowing the pandemic we have seen more of our customers choosing to pay by card, both on our colleague serviced tills and our self-service tills and so this change is about ensuring there are the right number and mix of cash and card payment points in our stores.<\/p>\n \u201cAs a result, in some of our stores, we will also be converting a number of our current payment points to card only\u201d.<\/p>\n The outrage comes as Booths – known as Waitrose of the North – this week announced it's scrapping self-checkouts in most stores.<\/p>\n Aldi shoppers have also been warned to check receipts after fans slammed a "disgusting" self-checkouts discounts issue. <\/p>\n<\/picture>IN THE BAG<\/span><\/p>\n
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