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<\/p>\nROYAL Mail customers can experience issues with the website, leaving them unable to track and send parcels. <\/p>\n
Being\u00a0impacted by an outage\u00a0can be extremely frustrating, we reveal how you can check your service status.<\/p>\n
<\/p>\n
If you are one of the potential hundreds of people who have been affected by an outage, you might be able to complain and apply for compensation. <\/p>\n
Here's everything you need to know?<\/p>\n
Hundreds of frustrated users have reported issues with being able to use the track and trace system.<\/p>\n
Over 560 customers said they were having issues with looking up where there parcels were, according to Down Detector. <\/p>\n
The issue started at around 7am on Tuesday, October 3. <\/p>\n The locations affected include London, Bristol Glasgow, Manchester, Nottingham, Norwich, Birmingham, Leeds and Liverpool. <\/p>\n Twitter is also flooded with people complaining about outages.<\/p>\n One person said: "Hi your track & trace website seems to unavailable again. <\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n <\/span><\/p>\n "Any ideas when it will be back up?"<\/p>\n While another person wrote: "Hello, I am trying to track a package but the website isn\u2019t working. <\/p>\n "What are my options? Thank you."<\/p>\n And someone else added: "What's up with your tracking page? Website not working."<\/p>\n One furious user wrote: "The Royal Mail are jokers, put up a statement and tell your customers how poor you are and how you are hiding a bigger problem, there are people waiting on important things, paid RM a decent amount of money to send, and you are not delivering and tracking still down, I for one now will use different courier services now for all my items I send, you have no respect for your loyal customers."<\/p>\n The Royal Mail help account on X – previously Twitter has claimed that the outage is being looked into and a fix is being worked on.<\/p>\n In response to a customer, the account said: "We are very sorry but due to a technical issue at present, we're unable to track items, including via our internal tracking system.<\/p>\n "We're working to fix this as a matter of urgency."<\/p>\n Another tweet from the same account wrote: "We are currently experiencing IT issues that may be affecting your ability to track on the Royal Mail webpage. <\/p>\n "Our IT team are aware and working to resolve as soon as possible. Apologies for all inconvenience caused."<\/p>\n The Sun has contacted Royal Mail for comment.<\/p>\n There are several ways to get in touch with Royal Mail.<\/p>\n If you have social media then you can Tweet the @RoyalMailHelp Twitter page. <\/p>\n Bear in mind that this is separate to the general Royal Mail Twitter account. <\/p>\n You can also speak to the company by phoning 0345 774 0740 or by filling in a complaint form on its website. <\/p>\n While you may not be able to claim compensation for the tracking system being down, you might be able to get money back if your parcel is delayed or lost. <\/p>\n If the item was sent somewhere within the UK, the normal compensation is a book of six first class stamps, according to Citizen's Advice. <\/p>\n If it was sent by special delivery then you'll get a full refund of the cost. <\/p>\n![](\"https:\/\/www.thesun.co.uk\/wp-content\/uploads\/2023\/01\/royal-mail-delivery-vehicles-cages-782854739.jpg\")
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