Horrified holidaymaker opens door to find sheer drop in newly-refurbished hotel
A Thomas Cook customer was horrified to discover a sheer drop behind an unlocked door in a newly-refurbished hotel.
Luke Thorpe discovered that the "bathroom access" spaces lacked a proper floor, meaning customers could fall several storeys.
Luke, staying at the troubled holiday firm's Cook's Club Sunny Beach resort in Bulgaria, documented other potential hazards including a cable in front of a door.
He posted a video to social media with the caption: "Thomas Crook, more like.
"Don't book at Thomas Crook’s own hotel, Cook's Club Sunny Beach, Bulgaria, because this is what you'll get.”
One video shows Luke walking down a room corridor on the fourth floor and opens a thin unlocked cupboard next to one of the rooms.
Inside the cupboard there is a series of pipes as Luke points the camera downwards and shouts to his mate at the bottom: “Shine the torch up, shine it to the wall.”
A glimmer of light can be seen many feet below where Luke’s friend is. Luke says to the camera: “There you go, that’s your drop. Very professional that Thomas Cook.”
Another clip shows a long exposed cable protruding out of a wall across the corridor and through a door titled ‘staff only.
Luke explains how his friend tripped over the cable at night which is situated in front of a staircase.
Luke explained: “[He] trips over this wire. It comes out the wall there, and right next to a stairwell.” As Luke’s friend lifts up the slack cable with foot.
More footage posted claims to show the hotel with a leak in the ceiling, exposed electrical wires with tape around it, crumbling floors and walls as well as an un-tiled bathroom.
Luke also shows a section of a staircase inside the hotel which he claims cut his toe.
Reviews on TripAdvisor for the hotel, refurbished this year, are also damning.
Jon.E said: “I’ve stayed at numerous all-inclusive hotels throughout Europe and the Caribbean and unfortunately this is the worst – [it] doesn’t even warrant a 1 star rating – I’m going to be blunt, the hotel was only 50% full…this hotel is cheap and nasty, and should be avoided.”
Craig F from Kilmarnock added: “Honest review by an honest person literally just back and felt the need to write my first review. Hotel looks ok downstairs and round the pool area, go up the stairs and you will find black halls with a little bit of red lighting need my phone torch the majority of the time.
“Into the room not terrible go into the bathroom and it looks like a prison cell on death row with a drain next to the toilet that smells of three year out of date onion!”
David Burns wrote: “I was shocked on arrival to see the standard of the room and corridors as i was sold this holiday on the basis it had just opened weeks before and was rated 4 stars. The floors are varnished concrete.
“Everything was dark and grey and the corridors barely lit with red lighting on sensors which don’t come on until you are part way down them. I’ve never seen a hotel as bad as this before.”
Thomas Cook’s Facebook team responded to Luke’s post saying: “Hi Luke, I'm sorry to hear this. Have you raised a formal complaint about this? Are you still in resort?”
The hotel is part of Thomas Cook’s ‘new generation hotels’ and is described on their website as: “Designed for a new generation of travellers who want fun, lively holidays in hotels that have great design, casual but great quality dining, and a bar to match; surrounded by like-minded people and accompanied by the perfect soundtrack.
“With simple, stylish rooms and a central pool hub area, our Cook’s Clubs are great for couples and groups of friends aged 16 and over.”
Thomas Cook has today said the hotel had a maintenance check before opening in June.
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